{"id":255,"date":"2024-12-11T08:07:56","date_gmt":"2024-12-11T08:07:56","guid":{"rendered":"https:\/\/astro-guides.com\/?page_id=255"},"modified":"2025-01-13T18:29:17","modified_gmt":"2025-01-13T18:29:17","slug":"terminosycondiciones","status":"publish","type":"page","link":"https:\/\/astro-guides.com\/en\/terminosycondiciones\/","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"<p class=\"has-x-large-font-size wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A<\/strong><strong>CTIVITIES<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ASTROGUIDE provides specialized stargazing tourism services. Our team is made up of Official Tour Guides and Starlight Monitors duly accredited by the Starlight Foundation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>REGISTRATION<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To attend any activity it is necessary <strong>pre-registration <\/strong>through the company's official channels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For our activities there is a <strong>maximum number of places<\/strong>. Once these places are filled, no new reservations will be accepted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CANCELLATION POLICY<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ASTROGUIDE reserves the right to cancel activities due to adverse weather conditions (wind, rain, snow, low temperatures, etc.), logistical or force majeure reasons. In this case, and if an alternative date cannot be arranged with the client, 100% of the amount paid will be refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the client decides to cancel their activity more than 24 hours before the start of the activity, 100% of the amount paid will be refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the client cancels less than 24 hours before the start of the activity, the amount paid will not be refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>.<\/strong><strong>EVELOPMENT OF THE ACTIVITY<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clients must arrive at the meeting point at the time established for the start of the activity. If the client is late, they must notify the company by calling 0034608454496.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SECURITY MEASURES<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ASTROGUIDE designs activities in compliance with appropriate safety measures. We also have Civil Liability and Accident Insurance in the performance of our professional work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>TRANSPORT<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our activities do not have a transportation service. The client must arrive by their own means to the meeting point where the activity will take place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>APPROPRIATE CLOTHING<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our activities take place in the Teide National Park, at an altitude of 2100 metres above sea level. It is very important that clients come to the activity equipped with appropriate clothing and footwear. At this altitude, temperatures can drop below 0\u00baC. ASTROGUIDE does not provide clothing of any kind.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>BASIC RULES OF CONDUCT<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For safety reasons, clients must comply at all times with the instructions of the guides responsible for the activity. Failure to comply with the rules by any participant may be grounds for expulsion from the activity without entitling them to a refund of the amount paid.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C<\/strong><strong>OMPLAINT FORMS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our Complaint Forms are available during the development of astronomical observation activities or by requesting an appointment at info@astro-guides.com or by calling 0034608454496, at Camino Orobal, 18. 38438. Icod de los Vinos, from 10:00 a.m. to 5:00 p.m.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ACCEPTANCE OF TERMS AND CONDITIONS<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Registration for the activities offered by ASTROGUIDE implies that the client has read, understood and accepted these terms and conditions that have been updated on January 9, 2025.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>ACTIVIDADES ASTROGUIDE presta servicios de turismo especializados en observaci\u00f3n de estrellas. Nuestro equipo est\u00e1 formado por Gu\u00edas de Turismo Oficial y Monitores Starlight debidamente acreditados por la Fundaci\u00f3n Starlight. INSCRIPCI\u00d3N Para acudir a cualquier actividad es necesaria la inscripci\u00f3n previa mediante los medios oficiales de la empresa. Para nuestras actividades hay un n\u00famero l\u00edmite de [&hellip;]<\/p>\n","protected":false},"author":168103795,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-255","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"newspack-article-block-landscape-large":false,"newspack-article-block-portrait-large":false,"newspack-article-block-square-large":false,"newspack-article-block-landscape-medium":false,"newspack-article-block-portrait-medium":false,"newspack-article-block-square-medium":false,"newspack-article-block-landscape-intermediate":false,"newspack-article-block-portrait-intermediate":false,"newspack-article-block-square-intermediate":false,"newspack-article-block-landscape-small":false,"newspack-article-block-portrait-small":false,"newspack-article-block-square-small":false,"newspack-article-block-landscape-tiny":false,"newspack-article-block-portrait-tiny":false,"newspack-article-block-square-tiny":false,"newspack-article-block-uncropped":false},"uagb_author_info":{"display_name":"robertoarodrigues","author_link":"https:\/\/astro-guides.com\/en\/author\/robertoalonsorodrigues\/"},"uagb_comment_info":0,"uagb_excerpt":"ACTIVIDADES ASTROGUIDE presta servicios de turismo especializados en observaci\u00f3n de estrellas. Nuestro equipo est\u00e1 formado por Gu\u00edas de Turismo Oficial y Monitores Starlight debidamente acreditados por la Fundaci\u00f3n Starlight. INSCRIPCI\u00d3N Para acudir a cualquier actividad es necesaria la inscripci\u00f3n previa mediante los medios oficiales de la empresa. Para nuestras actividades hay un n\u00famero l\u00edmite de&hellip;","jetpack_likes_enabled":false,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PgdxeT-47","jetpack-related-posts":[{"id":210,"url":"https:\/\/astro-guides.com\/en\/reservas\/","url_meta":{"origin":255,"position":0},"title":"BOOKINGS","author":"robertoarodrigues","date":"10 de December de 2024","format":false,"excerpt":"Elige un idioma para reservar Informaci\u00f3n general Cancelaci\u00f3n gratuita hasta 24 horas antes de la experiencia Grupo reducido Duraci\u00f3n: 2 horas Gu\u00eda: Espa\u00f1ol, Ingl\u00e9s Accesible con silla de ruedas Incluido\/no incluido Telescopio Binoculares astron\u00f3micos Explicaciones con tecnolog\u00eda l\u00e1ser Fotograf\u00edas gratuitas de la experiencia Traslado Bebida o comida Punto de encuentro\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/astro-guides.com\/wp-content\/uploads\/2025\/01\/espanol-1.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":932,"url":"https:\/\/astro-guides.com\/en\/tour-privado\/","url_meta":{"origin":255,"position":1},"title":"PRIVATE TOUR","author":"robertoarodrigues","date":"15 de January de 2025","format":false,"excerpt":"OBSERVACIONES CON LUNA LLENA Uno de los valores de ASTROGUIDE es ofrecer una experiencia astron\u00f3mica de calidad. Por eso evitamos programar observaciones del cielo estrellado en noches de luna llena. Y no porque no nos guste la Luna, que en verdad \u00a1nos encanta! Si no por ofrecer a los participantes\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/astro-guides.com\/wp-content\/uploads\/2025\/01\/luna-3.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/astro-guides.com\/wp-content\/uploads\/2025\/01\/luna-3.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/astro-guides.com\/wp-content\/uploads\/2025\/01\/luna-3.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/astro-guides.com\/wp-content\/uploads\/2025\/01\/luna-3.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/astro-guides.com\/wp-content\/uploads\/2025\/01\/luna-3.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/astro-guides.com\/wp-content\/uploads\/2025\/01\/luna-3.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/astro-guides.com\/en\/wp-json\/wp\/v2\/pages\/255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/astro-guides.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/astro-guides.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/astro-guides.com\/en\/wp-json\/wp\/v2\/users\/168103795"}],"replies":[{"embeddable":true,"href":"https:\/\/astro-guides.com\/en\/wp-json\/wp\/v2\/comments?post=255"}],"version-history":[{"count":10,"href":"https:\/\/astro-guides.com\/en\/wp-json\/wp\/v2\/pages\/255\/revisions"}],"predecessor-version":[{"id":456,"href":"https:\/\/astro-guides.com\/en\/wp-json\/wp\/v2\/pages\/255\/revisions\/456"}],"wp:attachment":[{"href":"https:\/\/astro-guides.com\/en\/wp-json\/wp\/v2\/media?parent=255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}