.DATA CONTROLLER
We are the data controller as we process the personal data of our customers. Please find our contact information below.
ASTROGUIDE
Roberto Alonso Rodríguez
Camino Orobal, 18
38438. Icod de los Vinos
Santa Cruz de Tenerife
If you have any questions about the processing of your data, you can contact us at info@astro-guides.com.
.PROCESSING OF PERSONAL DATA
Website Visitors
When you visit our website, we use cookies to make the website work, which you can read more about in our cookie policy.
Communication with potential clients.
If you have questions about our website or would like more information about our services, you can contact us via (see CONTACT section):
- Contact form
- Phone
Through these means, we will process your personal information to engage in dialogue with you, for example, to answer questions about our services. We only process information that you provide to us in connection with our communication.
We will generally process the following general information: name, email address and telephone number.
Our legal basis for processing this personal data is Article 6, paragraph 1, letter f) of the RGPD
If there is a need in a particular case to store your personal information for a longer period, this may be the case.
Clients
We communicate with our customers to ensure that our services are delivered correctly. We may process information about name, address, services, special arrangements, payment information, etc.
The legal basis for processing this personal data is Article 6, paragraph 1, letter b) of the General Data Protection Regulation.
Once the service has been completed, together with any outstanding payments, we will immediately delete the personal data.
Accounting
We store invoices and similar documents for accounting purposes, including general personal information such as name, address, and description of service. We must retain all accounting documents to comply with accounting laws.
The legal basis for processing personal data for accounting purposes is Article 6, paragraph 1, letter d) of the General Data Protection Regulation.
We store this information for a minimum of 5 years after the end of the current fiscal year.
.DATA CONTROLLER
We cooperate with business partners and suppliers, some of whom may be data processors.
Third party providers may, for example, provide software used to organize our work, services, consulting, IT hosting or marketing.
It is our responsibility to ensure that your personal information is handled correctly. That is why we demand a lot from our partners. Our partners must ensure that your personal information is protected.
We enter into agreements with data processors who handle personal information on our behalf to increase the security of your personal information.
.DISCLOSURE OF PERSONAL INFORMATION
We do not disclose your personal information to third parties.
.PROFILING AND AUTOMATED DECISIONS
We do not create profiles or make automated decisions.
.TRANSFERS TO THIRD COUNTRIES
We primarily use data processors in the EU/EEA or data processors who store data in the EU/EEA.
This is not possible in some cases, and processors outside the EU/EEA are used, but only if they can provide your data with adequate protection.
.SECURITY MEASURES
We keep the processing of personal data secure by ensuring the necessary technical and organizational measures.
We have carried out risk assessments of our processing of personal data. We have subsequently introduced appropriate technical and organisational security measures to increase the security of the processing.
One of our most important measures is to keep our employees up to date on the RGPD and IT security through a continuing security awareness training, cursos sobre el RGPD y la revisión de nuestros procedimientos de RGPD con los empleados.
.RIGHTS OF THE INTERESTED PARTY
Under the General Data Protection Regulation, you have several rights regarding the processing of your data. You can find out more about these rights at RGPD.COM.
If you wish to exercise your rights, please do not hesitate to contact us so that we can assist you.
.RIGHT OF ACCESS
You have the right to access the information we process about you.
.RIGHT TO RECTIFICATION
You have the right to have incorrect information about you corrected.
.RIGHT OF ERASURE
Under certain circumstances, you have the right to have your information deleted before our general deletion takes place.
Right to restriction of processing
In some cases, you have the right to have the processing of your data restricted.
We can only continue to process your information with your consent or if we have a legitimate interest when this happens. We may still store your data.
.RIGHT OF OPPOSITION
In some cases, you have the right to object to our lawful processing of your data. You can also object to the processing of your information for direct marketing purposes.
.RIGHT TO DATA PORTABILITY
You have the right to receive a copy of your personal information in a structured, commonly used and machine-readable format and to have this personal information transferred from one controller to another without hindrance.
.RIGHT TO WITHDRAW YOUR CONSENT
Where our processing of your data is based on your consent, you have the right to withdraw your consent.
.COMPLAINT TO THE DATA PROTECTION AGENCY
You have the right to lodge a complaint with the Data Protection Agency if you are not satisfied with our processing of your data.
In general, we encourage you to read more about the RGPD to stay up to date with the rules.
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